As a new business we will update our FAQ's monthly with any relevant questions we can answer. If you have a question or want to get in touch please email email@example.com
We ship across Australia. Please be aware that due to the pandemic we have experienced (like everyone) slightly slower shipping times than usual. We offer free shipping for orders over $150.
Our Yarta Personal range is made with every human in mind. We suggest you do a small arm test on any product if you have sensitive skin.
Nood Policies, returns & help
If you are not completely satisfied with the manufacturing quality of your purchase we offer a 30 day money-back guarantee from the time you received the goods providing the goods are returned to us in their original condition and undamaged. No returns will be accepted without an authorisation.
If you are dissatisfied with your purchase please contact us so that we can resolve any problems.
If you have any concerns or usage updates please contact our friendly customer team who will look after you the best way we know how. Contact us via our email: firstname.lastname@example.org and we will get staright back to you.
We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you take a photo and let us know within 7 days of receiving them. We'll arrange for the products to be returned to us and a replacement will be sent out to you.
All postage and insurance costs involved in returning products to Nood Australia Pty Ltd are the responsibility of the buyer.
Please note that Nood Australia Pty Ltd will not provide a refund for incorrect product choices or changes in taste.
All orders through Nood Australia Pty Ltd will be delivered within 10 working days throughout Australia.
Nood Australia Pty Ltd is the sole owner of the information collected on this site. We will not sell, share, or rent this information, including email addresses, to third parties. However, at times it will be necessary for us to share your information with certain companies that perform services for us, such as delivering your order.
In order to use the Nood Australia Pty Ltd website, we may require information from you in order to provide you with the best possible service. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Nood Australia Pty Ltd is done so via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.
We request information from the user on our order form. Here a customer must provide contact information (like name and delivery address) and financial information (credit card number, expiry date, billing address). This information is used for billing purposes to verify the customer and to fill customers' orders. If we have trouble processing an order, this contact information is used to get in touch with the customer. This information is taken in a secure area, it is encrypted for our customers' protection, and is not sold or shared with anyone else under any circumstances. Only the customer's name and delivery details are forwarded to us to match with their order for despatching.
This web site may contain links to other sites. Nood Australia Pty Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
If a user wishes to subscribe to our product update service, we ask for contact information such as name and email address. If at any time you should wish to unsubscribe, simply send an email to us quoting the email address you used to create your account. We will remove your name from our distribution lists within 48 hours.
All credit card transactions are completed via a secure hosted gateway. When our order form asks users to enter credit card details, that information is protected by industry standard encryption software. Your transaction is completed in this secure environment, and your credit card details are not stored on our server, or those at our secure hosted gateway. If you have any questions about the security of our website, please contact us.